Speakers

Meet the airline industry experts who will be sharing their insights on passenger disruption management.

Sveinn Akerlie

Founder & CEO of AviLabs, the company behind Plan3

AviLabs

Speaking at:

Presentation - The Revolution will be Evolution

Simon Dempsey

Chief Commercial Officer, Plan3

AviLabs

Speaking at:

Presentation - The Revolution will be Evolution AND Mini Case Study - Cura

Anna Richardson

Founders Associate

AviLabs

Speaking at:

Presentation - The Revolution will be Evolution

Scott Allard

Former CIO

Allegiant Air and Spirit Airlines

Speaking at:

(Moderator) Panel - Who Owns the Passenger?

Mike Kempner

Director of IRROPs Programs & OPS Comms

United Airlines

Speaking at:

Panel - Who Owns the Passenger?

Philippa Rowe

Vice President of IOC

Qatar Airways

Speaking at:

Panel - Who Owns the Passenger?

Lee Mitchell

Director, Customer Relations & Rapid Rewards

Southwest

Speaking at:

Panel - Who Owns the Passenger?

Jerry Angrave

Customer & Passenger Experience Director

Empathyce

Speaking at:

Mini Case Study - CX Research AND (Moderator) Fireside - Designing for the edge cases

Kevin O'Shaughnessy

Senior Architect

Microsoft

Speaking at:

(Moderator) Panel - The Trust Gap AND Presentation - Poem in Powerpoint

Heiða Njóla Guðbrandsdóttir

Director Customer Experience

Icelandair

Speaking at:

Panel - The Trust Gap

Marco Barbosa

Guest Care & Delivery Director

Etihad

Speaking at:

Panel - The Trust Gap

Logan Brown

Manager Customer Transformation

Jetstar

Speaking at:

Panel - The Trust Gap

Francesca Marshall

Sr. Manager, Proactive Customer Care

British Airways

Speaking at:

Mini Case Study - Connected Teams

John Fishwick

Customer Accessibility Manager

Virgin Atlantic

Speaking at:

Fireside - Designing for the edge cases

Sheryl Lee

Senior Manager, Customer Strategy & Innovation

United

Speaking at:

Mini Case Study - Line Busters

Chris Allen

Principal, Airline Partnerships

AviLabs

Speaking at:

(Moderator) Panel - Recovery at What Cost?

Paul Dittmann

Director of Network Operations & Planning

Etihad

Speaking at:

Panel - Recovery at What Cost?

George Ampat

Sr. Manager, ACS Airport Strategy & Disruption Management

Delta

Speaking at:

Panel - Recovery at What Cost?

Ryan Daniels

Head of OCC & Customer

TUI

Speaking at:

Panel - Recovery at What Cost? AND Panel - First Take

Lindsay Nemeth

Director, Customer Connections & Disruption

Air Canada

Speaking at:

Panel - Behind the Disruption

Marcia Rathgeber

Manager IROP Recovery

WestJet

Speaking at:

Panel - Behind the Disruption

Jay Fulmer

Senior Manager Innovation & Strategy

United Airlines

Speaking at:

Panel - First Take