Speakers

Meet the airline industry experts who will be sharing their insights on passenger disruption management.

Yvonne De Silva

Director of Operations Control

Aer Lingus

Speaking at:

Panel - Operations | Smart Ops, Better Journeys AND Panel - First Take

Sveinn Akerlie

Founder & CEO of AviLabs, the company behind Plan3

Avilabs

Speaking at:

Welcome

Simon Dempsey

Simon is CCO of Plan3

Avilabs

Speaking at:

The State of Play

Henry Harteveldt

President

Atmosphere Research Group

Speaking at:

(Moderator) Panel - The Age of Disruption AND (Moderator) Panel - First Take

Scott Allard

Former CIO

Allegiant Air and Spirit

Speaking at:

Panel - The Age of Disruption AND Panel - First Take

Alexia Leong

Head of Customer Happiness

AirAsia

Speaking at:

Panel - Operations | Smart Ops, Better Journeys

Guðný Halla Hauksdóttir

Director of Customer Experience

Icelandair

Speaking at:

Panel - CX | Putting Passenger Needs at the ❤️ of Recovery

Ryan Daniels

Head of OCC & Customer

TUI

Speaking at:

Panel - Operations | Smart Ops, Better Journeys

Finola O'Sullivan

Head of Proactive Customer Care

British Airways

Speaking at:

Panel - Behind the Disruptions

Jerry Angrave

Customer & Passenger Experience Director

Empathyce

Speaking at:

(Moderator) Fireside - Accessibility in Times of Disruption AND Panel - CX | Putting Passenger Needs at the ❤️ of Recovery

Linda Fox

Executive Editor

PhocusWire

Speaking at:

(Moderator) Panel - Operations | Smart Ops, Better Journeys

Lee Mitchell

Director, Customer Relations & Rapid Rewards

Southwest

Speaking at:

Panel - Behind the Disruptions AND Panel - The Age of Disruption

Daniel Stecher

VP Business Development

ibs software

Speaking at:

Presentation - Insights from 125+ OCCs

Sheryl Lee

Senior Manager, Customer Strategy & Innovation

United

Speaking at:

Panel - CX | Putting Passenger Needs at the ❤️ of Recovery

John Fishwick

Customer Accessibility Manager

Virgin Atlantic

Speaking at:

Fireside - Accessibility in Times of Disruption

Jay Fulmer

Senior Manager Innovation & Strategy

United Airlines

Speaking at:

Panel - First Take

Paul Dittmann

Director of Network Operations & Planning

Etihad

Speaking at:

Panel - The Age of Disruption AND Panel - Behind the Disruptions

George Ampat

Manager CXD Brand Experience Service Excellence

Delta

Speaking at:

Panel - CX | Putting Passenger Needs at the ❤️ of Recovery